Refund policy

 

Unfortunately due to the nature of our products, we have a non-return policy, unless we have sent you the wrong product(s). In this case you have 14 days after receiving your incorrect item to return it to us. We will send you a shipping label , and cover the cost for this.

Garments are sold with any faults identified in the description or specifically pictured.

Returns are not accepted based on imperfections already listed.

Measurements and sizing are stated in the listing, returns are not accepted based on incorrect fit.

To start a return, you can contact us at info@oliverrosedesigns.com  

Damages and issues

Garments are sold with any faults identified in the description or specifically pictured.

Measurements are stated in the listing.

Returns are not accepted based on imperfections already listed.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@oliverrosedesigns.com